Alan Wang

I am the Andersen Professor of Business Information Technology at the Pamplin College of Business at Virginia Tech. My research interests primarily focus on problem-solving and data analytics related to the interactions among business organizations, information systems, and decision makers. I have published more than 40 refereed articles in various journals including Information Systems Research, Production and Operations Management, Journal of Management Information Systems, Decision Support Systems, Journal of the AIS, Communications of the ACM, IEEE Transactions of Systems, Man and Cybernetics (Part A), and IEEE Computer.

As of August 2024, my research has received over 6,000 citations (h-index=33; i10-index=57) according to Google Scholar. My ResearchGate Interest Score is 2,443, higher than 97% of all RG members.

I have been advising doctoral students in both the full-time BIT Ph.D. program and the Executive Ph.D. program. In 2019, I received the Pamplin Outstanding Faculty in Doctoral Education Award.

Web of Science ResearcherID

Alan Wang
RID: L-8549-2013
Virginia Polytechnic Institute & State University

Most recent publication date:

1. Measuring Customer Agility from Online Reviews Using Big Data Text Analytics

Times Cited: 7 (Web of Science Core Collection)

2. By the numbers: The magic of numerical intelligence in text analytic systems

Times Cited: 0 (Web of Science Core Collection)

3. Project description and crowdfunding success: an exploratory study

Times Cited: 10 (Web of Science Core Collection)

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Education

Research

My research aims to help decision makers, such as managers, policymakers, employees, and customers, find effective solutions to their problems and make better decisions. Given my cross-disciplinary backgrounds in engineering and management, I am committed to problem solving by designing new IT artifacts, including constructs, methods, and frameworks. The problems that I focus on are socio-technical in nature and impactful to people and communities.

Publications

Refereed Journal Articles

1. Y. Li, M. Zhang, G.A. Wang, and N. Zhang. "The Effect of Different Types of Comparative Reviews on Product Sales," Decision Support Systems, forthcoming, 2024
2. L. Xia, W. Shen, W. Fan, and G.A. Wang. "Knowledge-Aware Learning Framework Based on Schema Theory to Complement Large Learning Models," Journal of Management Information Systems, 41(2), 453-486, 2024
3. T. Zhang, G.A. Wang, Z. He, and A. Mukherjee. "Service Failure Monitoring via Multivariate Multiple Linear Regression Profile Schemes with Dimensionality Reduction," Decision Support Systems, 178, 2024
4. M. Zhang, Y. Li, L. Sun, G.A. Wang, and J. Du. "The Effects of Comparative Reviews on Product Sales," Journal of Interactive Marketing, 59(2), 167-182, 2024
5. M. Zhang, L. Sun, Y. Li, G.A. Wang, and Z. He. "Using Supplementary Reviews to Improve Customer Requirement Identification and Product Design Development," Journal of Management Science and Engineering, 8(4), 584-597, 2023
6. T.L. James, Z. Qiao, W. Shen, G.A. Wang, and W. Fan. "How Information Visibility and Rapid Feedback Enabled by Cocreation Shape App Updating Strategy in the Hypercompetitive Mobile App Marketplace," MIS Quarterly, 47(3), 1177-1212, 2023
7. M. Zhang, L. Sun, G.A. Wang, Y. Li, and S. He. “Using Neutral Sentiment Reviews to Improve Customer Requirement Identification and Product Design Strategies,” International Journal of Production Economics, 254, December 2022
8. M. Zhang, L. Wang, Y. Li, and G.A. Wang. "C2C Interaction in the Online Review System: The Effect of Other Customers' Responses on Subsequent Review Volume," Tourism Management, 93, December 2022
9. S. Hu, D. Xu, and G.A. Wang. "Idea response and adoption in open innovation communities: the signaling role of linguistic style," International Journal of Networking and Virtual Organisations, 26(3), 212-230, 2022
10. M. Cao*, G.A. Wang, and M.Y. Kiang. "Modeling and Prediction of Human Negotiation Behavior in Human-Computer Negotiation," Electronic Commerce Research and Applications, 50, 101099, 2022
11. Q. Du*, J. Li, G.A. Wang, and W. Fan. "Predicting Crowdfunding Project Success Based on Backer-Centric Collective Persuasibility," Journal of Association for Information Science and Technology (JASIST), 72(12), 1558-1574, 2021
12. M. Zhang*, L. Sun*, F. Qin*, and G.A. Wang, "E-Service Quality on Live Streaming Platforms: Swift Guanxi Perspective," Journal of Services Marketing, 35(3), 312-324, 2021
13. X. Liu*, G.A. Wang, W. Fan, and Z. Zhang, "Finding Useful Solutions in Online Knowledge Communities: A Theory-Driven Design and Multi-level Analysis," Information Systems Research, 31(3), pp.731-752, 2020
14. H. Hong*, Q. Ye, Q. Du*, G.A. Wang, and W. Fan, "Crowd Characteristics and Crowd Wisdom: Evidence from an Online Investment Community," Journal of Association for Information Science and Technology (JASIST), 71(4), pp.423-435, 2020
15. M. Zhang*, F. Qin*, and G.A. Wang, "The Impact of Live Video Streaming on Online Purchase Intention," The Service Industries Journal (FSIJ), 40, pp.656-681, 2020
16. R. Gruss*, A.S. Abrahams, W. Fan, and G.A. Wang, "By the Numbers: The Magic of Numerical Intelligence in Text Analytic Systems," Decision Support Systems, 113, pp.86-98, 2018
17. M. Zhang, C. Ren, G.A. Wang, and Z. He, "The Impact of Channel Integration on Consumer Responses in Omnichannel Retailing: The Mediating Effect of Consumer Empowerment," Electronic Commerce Research and Applications, 28 (March-April), pp.181-193, 2018
18. S. Zhou, Z. Qiao, Q. Du, G.A. Wang, W. Fan, and X. Yan, "Measuring Customer Agility from Online Reviews Using Big Data Text Analytics," Journal of Management Information Systems, 35(2), pp. 510-539, 2018
19. H. Hong, D. Xu, G.A. Wang, and W. Fan, "Understanding the Determinants of Online Review Helpfulness: A Meta-Analytic Investigation," Decision Support Systems, 102, pp.1-11, 2017
20. H. Hong, D. Xu, G.A. Wang, and W. Fan, "An Empirical Study on the Impact of Online Word-of-Mouth Sources on Retail Sales," Information Discovery and Delivery, 45(1), pp.30-35, 2017
21. M. Zhou, B. Lu, W. Fan, and G.A. Wang, "Project Description and Crowdfunding Success: An Exploratory Study," Information Systems Frontiers, 20(2), pp. 259-274, 2017
22. H. Hong, M. Cao, and G.A. Wang, "The Effects of Network Externalities and Herding on User Satisfaction with Mobile Social Apps," Journal of Electronic Commerce Research, 18(1), pp.18-21, 2017
23. M. Zhang, B. Jin, G.A. Wang, T.N. Goh, and Z. He, "A Study of Key Success Factors of Service Enterprises in China," Journal of Business Ethics, 134(1), pp.1-14, 2016.
24. J. Li and G.A. Wang, "A framework of identity resolution: evaluating identity attributes and matching algorithms," Security Informatics, 4(1), pp. 1-12, 2015
25. A.S. Abrahams, W. Fan, G.A. Wang, Z. Zhang, and J. Jiao, "An Integrated Text Analytic Framework for Product Defect Discovery," Production and Operations Management, 24(6), pp. 975-990, 2015
26. G.A. Wang, M. Liu, J. Wang, M. Zhang, and W. Fan, "Examining Micro-Level Knowledge Sharing Discussions in Online Communities," Information Systems Frontiers, 17(6), pp.1227-1238, 2015
27. M. Zhou, L. Lei, J. Wang, W. Fan, G.A. Wang, "Social Media Adoption and Corporate Disclosure," Journal of Information Systems, 29(2), pp. 23-50, 2015
28. M. Zhang, L. Huang, Z. He, and G.A. Wang, "E-Service Quality Perceptions: An Empirical Analysis in Chinese E-Retailing Industry," Total Quality Management & Business Excellence, 26(11-12), 2015
29. G.A. Wang, H.J. Wang, J. Li, W. Fan, and A.S. Abrahams, "An Analytical Framework for Understanding Knowledge Sharing Processes in Online Q&A Communities," ACM Transactions on Management Information Systems, 5(4), 2014
30. K. Madhavan, A. Johri, H. Xian, G.A. Wang, and X. Liu, "Tools for large-scale data analytic examination of relational and epistemic networks in engineering education," Advances in Engineering Education, 4(2), 2014
31. X. Liu, G.A. Wang, A. Johri, W. Fan, "Harnessing Global Expertise: A Comparative Study of Expertise Profiling Methods for Online Communities," Information Systems Frontiers, 16(4), pp. 715-727, 2014
32. S.G. He, Z. He, and G.A. Wang, "CUSUM Control Charts for Multivariate Poisson Distribution," Communications in Statistics-Theory and Methods, 43(6), pp. 1192-1208, 2014
33. M. Zhang, G.A. Wang, S.G. He, and Z. He, "MMPCI: A Modified Multivariate Process Capability Index Using Principal Component Analysis," Chinese Journal of Mechanical Engineering (in Chinese), 27(2), pp.249-259, 2014
34. A.S. Abrahams, J. Jiao, W. Fan, G.A. Wang, Z. Zhang, "What's Buzzing in the Blizzard of Buzz? Automotive Component Isolation in Social Media Postings," Decision Support Systems, 55(4), pp. 871-882, 2013
35. G.A. Wang, J. Jiao, A.S. Abrahams, W. Fan, Z. Zhang, "ExpertRank: A Topic-Aware Expert Finding Algorithm for Online Knowledge Communities," Decision Support Systems, 54(3), pp. 1442-1451, 2013
36. S.G. He, G.A. Wang, M. Zhang, and D.F. Cook, "Multivariate Process Monitoring and Fault Identification Using Multiple Decision Tree Classifiers," International Journal of Production Research , 51(11), pp. 3355-3371, 2013
37. A.S. Abrahams, J. Jiao, G.A. Wang, W. Fan, "Vehicle Defect Discovery from Social Media," Decision Support Systems, 54(1), pp. 87-97, 2012
38. K. Madhavan, M. Vorvoreanu, N. Elmqvist, A. Johri, N. Ramakrishnan, G.A. Wang, and A. McKenna,"Portfolio Mining," IEEE Computer, 45(10), 2012
39. S.G. He, Z. He, G.A. Wang, "Online Monitoring and Fault Identification of Mean Shifts in Bivariate Processes Using Decision Tree Techniques," Journal of Intelligent Manufacturing, 24(1), pp. 25-34, 2012
40. S.G. He, Z. He, G.A. Wang, "CUSUM Charts for Monitoring Bivariate Zero-Inflated Poisson Processes with an Application from the LED Packaging Industry," IEEE Transactions on Components, Packaging, and Manufacturing Technology, 2(1), pp. 169-179, 2012
41. S.G. He, G.A. Wang, D.F. Cook, "Multivariate Measurement System Analysis in Multisite Testing: An Online Technique Using Principal Component Analysis," Expert Systems with Applications, 38(12), pp. 14602-14608, 2011
42. G.A. Wang, H. Atabakhsh, H. Chen, "A Hierarchical Naive Bayes Model for Approximate Identity Matching," Decision Support Systems, 51(3), pp. 413-423, 2011
43. J. Li, G.A. Wang, H. Chen, "Identity Matching Using Personal and Social Identity Features," Information Systems Frontiers, 13(1), 2011
44. C. W. Zobel, G.A. Wang, "Topic Maps for Improving Services in Disaster Operations Management," Journal of Service Science, 1(1), pp. 83-92, 2008
45. J. Xu, G.A. Wang, J. Li, M. Chau, "Complex Problem Solving: Identity Matching Based on Social Contextual Information," Journal of the Association for Information Systems, 8(10), pp. 525-545, 2007
46. G.A. Wang, H. Chen, J. Xu, H. Atabakhsh, "Automatically Detecting Criminal Identity Deceptions: An Adaptive Detection Algorithm," IEEE Transactions on Systems, Man and Cybernetics (Part A), 36(5), pp. 988-999, September, 2006
47. G.A. Wang, H. Chen, T. Thomas, J. Xu, H. Atabakhsh, T. Petersen, "Detecting Criminal Identity Deception: An Algorithmic Approach," Journal of Intelligence Community Research and Development, 2006
48. W. Chung, Y. Zhang, Z. Huang, G. Wang, T. Ong, H. Chen, "Internet Searching and Browsing in a Multilingual World," Journal of the American Society for Information Science and Technology (JASIST), 55(9), pp. 818-831, 2004
49. H. Chen, W. Chung, J. Xu, G. Wang, M. Chau and Y. Qin, "Crime Data Mining: A General Framework and Some Examples," IEEE Computer, 37(4), pp. 50-56, April 2004
50. G. Wang, H. Chen, and H. Atabakhsh, "Automatically Detecting Deceptive Criminal Identities," Communications of the ACM (CACM), 47(3), pp. 70-76, 2004
51. G. Wang, H. Chen, H. Atabakhsh, "Criminal Identity Deception and Deception Detection in Law Enforcement," Group Decision and Negotiation, 13(2), pp. 111-127, 2004
52. G. Wang, T.W. Liao, "Automated Identification of Different Types of Welding Defects in Radiographic Images," NDT & E International, 35(8), pp. 519-528, 2002